File a Complaint
At Emprunte Credit, we strive to provide quality service to all our customers. However, if you are not satisfied with our services or have concerns about your file, we invite you to let us know so that we can resolve the situation.
Complaint Procedure
To submit your complaint, you can:
Contact Your Usual Advisor
First, we recommend that you contact your advisor directly, who knows your file and can provide you with a quick response.
Contact Our Customer Service
If your advisor could not resolve your problem, you can contact our customer service by email at contact@empruntecredit.com.
File a Formal Complaint
If you are still not satisfied, you can file a formal complaint using the form below or by sending a letter to the following address:
Emprunte Credit - Complaints Department
C ESPARVER, 1 ESC.1 3-1
43880 BARRI MARITIM DE COMA-RUGA (TARRAGONA)
Processing Times
We commit to:
Acknowledge receipt of your complaint within a maximum of 10 working days from its receipt
Provide you with a response within a maximum of 2 months from the receipt of your complaint